*Online Ordering Information*

When will my order be dispatched?

Our aim is to dispatch orders placed before 1pm, on the same working day or at the latest the next working day.  Please note we do not dispatch goods on Saturdays, Sundays or Public holidays.

How do I know if the item is available?

Availability of our products is shown on the website.

    * In Stock - Normally dispatched in 1-2 days - indicates that the item is in stock.  We normally dispatch items in stock within 24 hours.
    * Normally dispatched in 3-7 working days. - indicates that the item is on order and the 3-7 days is based on normal lead times.

If the supplier does not have stock, we will email you within 2 working days with an estimated due date, and/ or an alternative.

Your payment will only be processed and your card debited when your order is in stock and ready for despatch.  Please note that some items that are not in stock are in short supply, so it is sometimes better to order early in order to guarantee supply.  If you wish to check how long it will take to source an out of stock item, please email sales@hobsoncycles.co.uk or speak to our sales team on 0151 287 1582.

What if only part of the order is in stock?

If only part of the order is in stock we will contact you to see if you want the part order now or wait and have it sent when the rest of the order arrives.

Are bikes supplied assembled or boxed?

All bikes supplied mail order are boxed. This generally means that the bikes are about 75% pre-assembled. We can fully assemble bikes for in store collections for a  £10 service charge. We advise that all boxed bikes bought online should be assembled by a qualified cycle mechanic.

Which couriers do you use?

Small items are sent by Recorded Delivery, larger items and complete bikes are sent by Parcel Force 24 hour DHL etc.  Therefore, most items are delivered next day.  However, as with all couriers, delays may occur. If you are within 25 miles of Hobson Cycles your order may be delivered the same day by one of the team.

What will the postage charge be?

Orders under £50 within the UK are charged at £3.00 excluding vat. Orders over £50 are free .(Orders to the Highlands of Scotland and offshore may cost more).  We will confirm postage costs of international orders by email and wait for your reply before the order is dispatched.

Do your prices include VAT?

All of our prices include VAT at the standard UK rate of 20%.

Can I Return my order?

We have an open returns policy and will accept goods back if they don't fit your bike, if you've ordered the wrong thing, or if you simply don't like them. We only ask that you return items within 7 days and that returned items are unused and with their original packaging.  Please remember to enclose your name, address, telephone number and email address together with your request for replacement, refund (excluding postage) or exchange and reason for returning the goods.

What shall I do if my goods are faulty?

Please contact us before returning goods as many problems can be solved before goods are returned. If the goods need to be returned, a refund, replacement or repair will be offered depending on each individual case.

How accurate is your website?

We have done everything to ensure that the descriptions of the items on the website are as accurate as possible. However, specifications are subject to change without notice by the suppliers and as such we cannot be held responsible for any real or perceived discrepancies of products from their descriptions.

Hobson Cycles Privacy Policy

We will not pass on any details to any other parties. When you make an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, so that we can call notify you of your order status. Your credit card details are not saved after an order has been despatched. We may occasionally send you notice of special offers by email but you can opt out of these email offers at registration.

Online Security!

Hobson Cycles  take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Hobson Cycles and Cybertill offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

In the highly unlikely event of credit card fraud, the credit card issuer usually covers the cost, and as a consumer you should contact your card providers to find out your position.

We have made online shopping secure and easy. When you order, we need to know your name, email address, mailing address, credit card number and expiry date. This allows us to process and fulfil your order and to notify you of your order status. We delete your online credit card details as soon as the order is processed.

In summary, you can be sure that we have taken every step to ensure that your online ordering is safe and secure.

Disclaimer.

Hobson Cycles disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.

Copyright © 2010

All pictures, material, code, and descriptions are the property of Hobson Cycles and Cybertill. They may not be copied and used for commercial purposes without the express permission of these parties.